Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our store.

1. Personal Information We Collect

When you visit the site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Device Information

●     Examples of Personal Information collected: Web browser version, IP address, time zone, cookie information, sites or products viewed, search terms, and how you interact with the site.

●     Purpose of collection: To load the site accurately for you and to perform analytics on site usage to optimize user experience.

●     Source of collection: Collected automatically when you access our site using cookies, log files, web beacons, tags, or pixels.

Order Information

●     Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).

●     Purpose of collection: To provide products or services to you, process payments, arrange for shipping, provide invoices and order confirmations, communicate with you, screen orders for potential risk or fraud, and provide information or advertising related to our products.

●     Source of collection: Collected directly from you during checkout.

Customer Support Information

●     Examples of Personal Information collected: Name, order number, communication history, email address, and any details provided in support tickets.

●     Purpose of collection: To provide customer support and maintain service quality.

●     Source of collection: Collected directly from you via support requests.

2. Third-Party Service Providers & Data Sharing

We share your Personal Information with third-party service providers to help us fulfill orders and provide services to you. For example:

 

●     E-Commerce Platform: We utilize Shopify to power our online store.

●     Payment Processors: Payment transactions are handled by PCI-compliant payment gateways (such as Stripe, PayPal, or shop Pay). We share transaction details necessary to process payments, prevent fraud, and handle chargebacks.

●     Fulfillment & Shipping Carriers: We share customer shipping details with third-party logistics and carrier partners (e.g., USPS, DHL, FedEx, UPS) strictly to complete physical delivery.

3. Cookies and Tracking Technologies

A cookie is a small amount of information downloaded to your computer or device when you visit our site. We use several types of cookies to optimize your browsing experience:

 

●     Functional Cookies: Essential for core platform features, such as maintaining items in your shopping cart and facilitating secure login session states.

●     Performance & Analytics Cookies: Collect aggregated data regarding site usage, visitor counts, traffic sources, and performance metrics to help us optimize site layout and navigation.

●     Advertising & Marketing Cookies: Help us deliver relevant ads, assess marketing campaign performance, and customize messaging.

●     Social Media Cookies: Enable integration with social networks to share content or view media embedded on our store.

 

You can control and manage cookies through your browser settings. Please note that removing or blocking cookies may negatively impact your user experience and parts of our website may no longer be fully accessible.

4. Data Retention

When you place an order through the site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

5. Your Rights

Depending on your geographic location, you may have specific rights regarding your personal data:

 

●     Access & Portability: The right to request access to or copies of the personal information we hold about you.

●     Correction & Deletion: The right to request that we correct inaccurate data or erase your personal information.

●     Opt-Out: The right to opt out of marketing communications at any time via the "Unsubscribe" link in our emails.

 

To exercise these rights, please contact us at the email listed below.

6. Updates to This Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for operational, legal, or regulatory reasons.

7. Contact Us

For more information about our privacy practices, questions, or complaints, please contact us by email at erbodytiti314@gmail.com.