Returns & Refund Policy

We strive to ensure complete customer satisfaction. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.

1. 7-Day Return Window

You have 7 calendar days from the date your package is marked as delivered by the tracking system to request a return.

2. Return Eligibility Criteria

To be eligible for a return:

 

●     The item must be unused, unworn, unwashed, and in the exact condition that you received it.

●     The item must be in its original packaging with all tags, labels, and protective wrapping intact.

●     A valid receipt or proof of purchase must be provided with your return request.

 

Non-returnable items include gift cards, downloadable software products, and personalized/custom goods (unless delivered damaged or defective).

3. Step-by-Step Return Process

  1. Submit Request: Contact our customer service team within 7 days of delivery at erbodytiti314@gmail.com with your order number, clear photographs of the product, and a brief description of the reason for return.
  2. Review & Approval: Our team will review your submission. If approved, we will provide you with a Return Merchandise Authorization (RMA) code and instructions on where to send your package.
  3. Dispatch: Pack the item securely and ship it to the designated address using a trackable shipping service. Return shipping costs are the responsibility of the customer unless the item was delivered damaged or defective.
  4. Inspection & Processing: Once received, our warehouse team will inspect the item. We will send you an email notification confirming receipt and approval or rejection status.

4. Damaged or Defective Items Upon Arrival

Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or incorrect:

 

●     Notify us within 48 hours of delivery.

●     Email erbodytiti314@gmail.com with your order details and photos of the damaged item and outer packaging.

●     Upon validation, we will issue a prepaid return shipping label and ship a replacement at no additional cost, or issue a full refund.

5. Exchanges

The fastest way to exchange an item is to return the original item following the procedure above and place a separate order for the new item upon return approval.

6. Refund Processing Timelines

Approved refunds will be processed directly to your original payment method within 5 to 10 business days of item inspection. Please note that credit card companies and financial institutions may require additional processing time to reflect the credited balance in your account.